My Account Data>>Export Data: the compressed(zipped) folder is invalid.

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    NCATScholars
    Asked on January 03, 2018 at 08:31 AM

    I have tried several times to download my form attachments.  I request the data and get a response that I will get an email when it is ready.  Once the date is ready and I click download, I get an error message that says "Windows cannot open the folder.  The compressed (zipped) folder ...path address...is invalid.

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    aubreybourke
    Answered on January 03, 2018 at 09:39 AM

    Are you referring to the instructions here?

    How-to-Export-All-of-Your-Data-at-Once

    You can try to repair the zip file

    https://www.raymond.cc/blog/repair-damaged-or-corrupted-zip-archive/


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    NCATScholars
    Answered on January 03, 2018 at 10:00 AM

    Yes I used those instructions and repairing it did not work.

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    BDAVID
    Answered on January 03, 2018 at 11:16 AM

    We apologize for the inconvenience. I have reported this issue to our back-end team. You will be notified via this thread when the issue gets fixed.

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    BDAVID
    Answered on January 03, 2018 at 11:29 AM

    Hi again, this is not actually an issue. Since this is zipped folder, you can not open it by just clicking in it as shown on this example:

    46548_openingfile.gif 

    You need to go into downloads folder, find the zip file, and extract the files using a software such as 7-Zip

    1514996939extracfiles.png

    Let us know if you need more help.