Jotfom emails are going in to junk folder

  • Profile Image
    cebtampa
    Asked on January 03, 2018 at 10:14 AM

    Good morning,

     

    All of a sudden anyone that fills out jotform for our company ends up in our junk email. If someone doesn't look in there then we miss it.  Can you tell me why this is happening? We had our IT guy here and he has made it "NOT JUNK" several times but it keeps going there. We have lost some potential clients due to this. Do you have suggestions?

    Thank you. 

    Blackburn Law Firm

  • Profile Image
    Richie_P
    Answered on January 03, 2018 at 11:29 AM

    Please set the Sender E-mail into noreply@jotform.com this should fix going to the junk folder. I also recommend  to whitelist all details found on this page. Whitelisting-JotMails-IP-Addresses

    Do let us know, if the issue still remains.