Old Layout: We are getting a server error when submitting tickets

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    Asked on January 03, 2018 at 10:41 AM

    The Server Error has been happening regularly over the past 48 hours.  Please help.


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    Answered on January 03, 2018 at 12:02 PM

    I can see the same issue, I have been testing with a cloned form of yours and I cannot find what may be causing the problem, on my cloned form I can replicate the issue as well. 

    I will report it to our second level so our developers can have a closer look into the issue, we will keep you updated via this thread. 

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    Answered on January 04, 2018 at 06:51 AM


    May I kindly ask you to remove test emails from e-mails ? You've configured to send submission as PDF. For each submission it tries to generate PDF three times additionally which takes considerable time. After removing them please try again you will see submissions will be sent quicker. 

    Waiting for your reply,