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    problems with the excel versión of the submissions

    Asked by premine on September 27, 2012 at 07:32 AM

    Hi i have several problemas with the downloaded xls (excel) versión of the submissions. When i try to open it it shows me an error message indicating the file extensión and content is wrong. I have tried several times and the error is the same. On the previous reports/submissions files there were no error. It's urgent for me to fix this problem, we use them in our crm every week.


    Thanks in advance



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    JotForm Support

    Answered by abajan on September 27, 2012 at 07:36 AM

    Hi Fermín

    We are aware of the issue and a ticket marked as Urgent has already been submitted to our developers.

    Our apologies for any inconvenience caused.