Our form is not available in Iran

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    ProGRANT
    Asked on January 03, 2018 at 10:56 AM

    Dear Jotform Team,

    My colleague Mariana has contacted you about this issue before. For our workshop in Iran, we created an application form and it turns out that it is very difficult to access from Iran directly (form takes 45 seconds to load). Also, the alternative links that you sent us (I believe) do not work properly. Is there anything we can do?

    Best

    Sarah

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    david
    Answered on January 03, 2018 at 11:59 AM

    If the forms are loading eventually, just slowly, I would recommend the users contact their ISP to see why the load times are that slow.  There are not currently any server issues I am aware of on our end that would be causing the slowdown.

    If this is happening for all the links we referenced in this thread:

    https://www.jotform.com/answers/1304855-Forms-are-not-accessible-by-several-individuals-from-Iran

    Then there may be something more happening as far as our resources being blocked.  In that case, there may not be much we can do on our end.