My account is suspended

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    Asked on January 03, 2018 at 12:22 PM

    There was no warning or reason.  What is going on?  I need access to my forms as soon as possible.  I'm getting complaints from clients.  Please help my ASAP

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    Answered on January 03, 2018 at 12:42 PM

    Upon review of your account it was found: to be collecting driver's licenses.

    This is considered sensitive and personal information.

    If you wish to still collect that data, you will need to add a signature field on your form in order for it not to be considered in violation of the Terms of Use

    Please use a signature widget:

    Add a signature widget

    We have cleansed your form and reactivated your account.

    Please add the widget first, then the requested information field, in order for the system to recognize it is a valid collection of data.

    Allow 30 minutes for the system to reset and recognize your login and then start with your endeavor.

    Thank you.