Email: Conditional Logic overriding default emails

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    Asked on January 03, 2018 at 03:00 PM

    I set up some conditions to send emails based on user selection.  But now it seems, the form is not sending the standard notification email it was before.  We have a company email to receive all notifications along with 3 employee emails to receive specified notifications.  When I set up the conditional logic for sending emails, I assumed that the standard notification email would be unaffected and these new perimeters would just be in addition.  Is that correct?  Or do the new conditions I set override the standard notification?

    I also modified the URL with some pre-fill options.  Would that have any affect on this issue?

    Thank you,

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    Answered on January 03, 2018 at 04:35 PM

    Yes conditionally sending emails would override the default settings. To solve this problem add some new email notifications/autoresponders and conditionally send them. Then the default emails will also be sent on submission.