New Layout: Why is my form just showing a blank page?

  • lforbes
    Asked on January 3, 2018 at 6:39 PM

    Our form was working fine this morning but now shows a blank screen with our logo and the word Start and nothing else. Please advise. This campaign is live. 

    Lynn Forbes, Bay Area News Group. 

    Jotform Thread 1338120 Screenshot
  • Kevin Support Team Lead
    Replied on January 3, 2018 at 8:35 PM

    I have just tested your form and it seems to be working on my end, it may have been a temporary connection issue: 

    New Layout: Why is my form just showing a blank page?  Image 10

    I have cleared your forms  cache now, may you please check and let us know if the problem persists? 

    Please also try to load the form from a different computer or network. 

    We will wait for your response. 

  • lforbes
    Replied on January 3, 2018 at 8:43 PM
    yes, looks like it's working now
    ...