Why did I not receive a notice about the limits change?

I have been using JotForm for an entire year and it was workin well for me - I accept very small payments through JotForm so even the smallest plan is not worthwhile for me. It is so unfortunate that the “free” plan went from 10 payment limit to 1 payment limit with no notice to existing users and only two days for me to find a new way to accept client contracts with booking fee. I’m very disappointed in this change and will not be upgrading to the monthly fee through JotForm purely because of the lack of communication and short notice. I have recommended JotForm to numerous other photographers but it is no longer as highly regarded for me to do so. Sorry, but you guys missed the mark on this change...!

We really appreciate your feedback regarding this and I will forward your message to our second level, this will be into consideration for future changes to the service. 

Thanks. 

Yes, this sudden change of how many payments we can receive per month, without warning, is really frustrating and has put us in quite a pickle. We currently have registration open for a workshop in March with two different jotforms. People are registering now, and with our first payment of the year we receive a notice we can't accept any more and our forms will be disabled tomorrow! Not only that, only 16 hours after we receive the email notice! The email was sent today at 4:59pm PST, forms to be disabled tomorrow at 9am PST. If someone hadn't checked email outside of business hours we would even know about it in time to do anything.

So now we are forced to upgrade with jotform because there is no time to research other options (and forget about time to send out new email announcements, update the website, facebook, etc.) and we must keep our registration open. It really seems like you are strong-arming an upgrade by holding our continued business hostage. 

We are sorry for the inconvenience this has caused you. We are aware there was no notification of this change, but the company has the right to modify the service with or without notice.Although I agree with you that it would have been better if users were informed on the changes beforehand.

Your request has been escalated by my colleague to our second level and this will be put into consideration for the future changes to the service.

Thank you.

osf,

We appreciate your feedback and in order to assist you better I have moved it to another thread, we will help you as soon as possible here https://www.jotform.com/answers/1338446-Just-because-you-have-a-right-to-do-something-doesn-t-mean-it-s-the-right-thing-to-do-You-are-affecting-people-s-livelihoods-here-Providing-advance

Thanks.

We are sorry about starting the enforce the new limits without notifying you. That was a mistake on our part. We have now lifted the new limits. Your accounts are now back to the old limits.

We will send an email about it and let you know when the limits will be changed for your account. 

Thanks for your patience and feedback. 

@philbonfield

I have moved your question to a new thread and would be answered here -https://www.jotform.com/answers/1339988 .

Thank you.

@aytekin - wow! Thank you for working toward making this right. Quite honestly, it was unexpected, but very much appreciated! Thank you!