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    Using "Download as Excel" produces a corrupt file

    Asked by newschool on September 27, 2012 at 10:19 AM

    When downloading an excel docuemnt from what seems all forms on our jotforms area, we are getting

    "The file you're trying to open is in a different format than specified by the file extension. Verify the file is not corrupted and is from a trusted source"

    When we open this file it is not usable at all. The .csv works fine, its just the .xls file.

    Do you have any ideas why this is occuring?

    thx cb

    Page URL:
    http://form.jotformpro.com/form/22416628182958

  • Profile Image

    Answered by moonzkie on September 27, 2012 at 10:38 AM

    Hi,

     

    I have created a ticket to our developers about reported bug.

    We will update this thread once we get any more information for you.

    For the mean time, there is an alternate solution for this, on this guide:

    http://www.jotform.me/help/101-Generate-Excel-Report