SMS notification does not work consistently

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    Asked on January 03, 2018 at 08:37 PM


    I'm in the testing phase of my form and I'm finding that my SMS text notifications are only working 50% of the time.  I have 1 or 2 conditions set up to send me a text on my iphone 8. Any advice or could you refer me to a past Q&A on the same subject?

    Thank you,


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    Answered on January 04, 2018 at 12:34 AM

    Hello Kim,

    You can review your email activity to see how many emails were sent to send you SMS to your mobile service provider. This way, you will be able to find a trail to where the problem happens. If it's sent coming from the mail server, then there might have been a problem with the receiving end of the mobile phone service on delivering the SMS to you.

    You may also review your email activity history in order to understand/view the status of your forms' email alert deliveries. You can refer to this guide for more information:

    If you have other questions, please let us know.