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  • Profile Image

    Can't recieve submissions to info@ but can to darren@ why?

    Asked by StoneridgeEstates on September 27, 2012 at 11:04 AM

    I have checked to see if the email is going to spam, which it isn't.

    I have even added a rule on our host's domain to keep email that contains "jotform" just in case...

     

    Does your system not send to info@ addresses?

     

    Thanks,

    Aaron

    Page URL:
    http://www.stoneridge-estates.co.uk/mailing-list-form/

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on September 27, 2012 at 11:43 AM

    @StoneridgeEstates

    I was not able to reproduce the error as you can see by the e-mail submission to my info@ e-mail address.

     

    However, when checking your e-mail address on the bounce list I received the following result:

    Result: info@stoneridge-estates.co.uk is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid= address'

    Please review the e-mail address and if necessary make the change on the notification of the form.

    Let us know if that helps!

  • Profile Image

    Answered by stoneridge on September 27, 2012 at 12:27 PM

    Thansk for testing this.

     

    I removed that email and added it again and it seems to be working. I dont know what I must have done wrong the first time.

    Thanks!

    Aaron

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    JotForm Support

    Answered by Rodjit on September 27, 2012 at 01:00 PM

    @stoneridge,

    Glad that you have sorted your problem. Please let us know if you have any questions, we're here to help.

    Thanks