Is it possible to send an automated response mail with Encryption enabled?

  • DigiNazorg
    Asked on January 4, 2018 at 6:33 AM

    dear, 

    If I set the setting on for Encrypted form response. 

    Than I will get a notification mail. But the email for automated response email to the filled in field of the form will not be send? 

    If I turn the setting for ecnrypted form respons off. The automated response email will work again. 

    why is that? and is it possible to send an automated response mail with encryption on? 

  • John_Benson
    Replied on January 4, 2018 at 8:42 AM

    Unfortunately, the automated response will not work if the Encryption Form Data is enabled. For more information, please check this link: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#What-Happens-to-Uploaded-Files-on-Encrypted-Forms


    Let us know if you need further help. Thank you.