Jotform not sending Emails

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    ski20
    Asked on January 04, 2018 at 07:33 AM

    Hallo, Jotform is my sending my forms to Email address Set!!,

    the Address is not on a bounce list and it is correct!, the emails are also NOT in  SPAM .

    could you plse help

     

    Regards

    Mark

  • Profile Image
    Richie_P
    Answered on January 04, 2018 at 09:14 AM

    As I check your form, you did not include an autoresponder to your form. That is why user's won't receive notifications.

    to add autoresponder click the + and select Autoresponder email.

    then go to RECIPIENTS and scroll down to the Recipient Email and change it to Email Address.

    You can also check this article Setting-up-an-Autoresponder-Email

    Hope this information helps.

    Please let us know if you need further assistance.