Jotform not sending Emails

  • ski20
    Asked on January 4, 2018 at 7:33 AM

    Hallo, Jotform is my sending my forms to Email address Set!!,

    the Address is not on a bounce list and it is correct!, the emails are also NOT in  SPAM .

    could you plse help

     

    Regards

    Mark

  • Richie JotForm Support
    Replied on January 4, 2018 at 9:14 AM

    As I check your form, you did not include an autoresponder to your form. That is why user's won't receive notifications.

    Jotform not sending Emails Image 1 Screenshot 40

    to add autoresponder click the + and select Autoresponder email.

    Jotform not sending Emails Image 2 Screenshot 51

    then go to RECIPIENTS and scroll down to the Recipient Email and change it to Email Address.

    Jotform not sending Emails Image 3 Screenshot 62

    You can also check this article Setting-up-an-Autoresponder-Email

    Hope this information helps.

    Please let us know if you need further assistance.