What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How is upload space calculated? Is it total space used over time or the current total used?

    Asked by gaittec on September 27, 2012 at 11:40 AM

    I cleared all my submissions; but, the total used did not go down much.

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    Answered by moonzkie on September 27, 2012 at 11:49 AM

    Hi,

    Deleting submissions won't reset or lower down your submissions capacity.   The number is reset on a monthly basis only and deleting submissions has no effect. 

    On the other hand, file uploads capacity do not reset.  So you will have to delete your submissions with files attached if you wish to free up some storage space.

    If you need further clarifications, please do let us know. Thank you.

     

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    Answered by gaittec on September 27, 2012 at 11:54 AM

    Thanks,  I found the problem in additional directories that had files attached to submissions.  It is cleared up now.