Emails are not being sent to Gmail

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    Asked on January 04, 2018 at 11:47 AM

    I have a newly launched website redesign and we have a referral form on a page. So what happens is the visitor submits their friends email and that friend will receive a email message letting them know they can get a discount to the Y and how to go about doing it.

    The problem is that no one is receiving the email thru Gmail. Visitors nor me, or my clients gmail accounts are receiving the submission confirmations either. If I send it to my company email or the clients company email, we get it fine. It has been narrowed down to Gmail. This is a huge problem if it won't come thru Gmail as it is a very popular email service, as you know. Do you know of any remedies to this problem. Or is there something in the settings in JotForm that I'm missing? Thanks for any assistance.

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    Answered on January 04, 2018 at 12:55 PM

    I use Gmail as my personal mail and I don't have any problem receiving emails from JotForm.

    What I suggest you do, is to change the Sender of the emails and use your Gmail to send the emails.

    Here is a guide on How to Use Your Gmail Account as Your Email Sender via SMTP

    You can also check: How to Setup SMTP for a Form

    Let us know if this solves your issue.

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    Answered on January 04, 2018 at 01:23 PM

    There has to be some kind of issue going on b/c neither the autoresponder emails nor the notification emails are going thru to gmail addresses. Mine, clients or clients friends. I get one if I put in my email address from my business, which is what I mostly use. I'll try to make it a gmail address that sends the email and test some more to see if that might be the case.

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    Answered on January 04, 2018 at 02:01 PM

    Tried to make my gmail my sender address on autoresponder and notification to no avail. When I did this and filled out the form on my clients website, I got a "critical security alert" in my Gmail box that someone had tried to use my password to Gmail...

    "Someone just used your password to try to sign in to your account. Google blocked them, but you should check what happened."

    I posted on another customers question about my problems related to theirs and there does seem to be a gmail issue... 

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    Answered on January 04, 2018 at 02:21 PM

    This should now be fixed.  One of our email server was overloaded.  New notifications should come through immediately and the rest that were delayed should be coming through shortly.