Email notifications not working

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    mcokeley
    Asked on January 04, 2018 at 12:18 PM

    Hello! On the two pages for the Keys and Sword Event in my account, I have set up email notifications and auto responders and I have run multiple tests and the notifications/autoresponses are not working.  Would you kindly take a look at these two forms and advise what the problem is?  Thank you! Meghan Cokeley

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    david
    Answered on January 04, 2018 at 01:33 PM

    I did a bit of testing and it looks like emails sent to Gmail addresses are being delayed.  They are coming through almost immediately for other addresses but Gmail seems to be a bit slow.  Are the emails being sent to Gmail and are they coming through delayed?  Let us know what you can and we will look into this further. 

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    mcokeley
    Answered on January 04, 2018 at 01:43 PM
    Yes, all three are gmail addresses. They have begun to come through delayed as you said. Am I right to assume that will correct itself over time?
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    david
    Answered on January 04, 2018 at 02:20 PM

    This should now be fixed.  One of our email server was overloaded.  New notifications should come through immediately and the rest that were delayed should be coming through shortly.

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    mcokeley
    Answered on January 04, 2018 at 03:43 PM
    Thank you!
    Sent from my iPhone
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