my report is not showing data

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    MederoA
    Asked on January 04, 2018 at 12:23 PM
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    Adrian
    Answered on January 04, 2018 at 01:48 PM

    Are you talking about this form? https://form.jotform.com/MederoA/family-stabilization-household-work

    I can see that you have created an Excel Report. You need to open that file using an application that is able to open ".xlsx" files, like Microsoft Excel or Google Sheets.

    Let us know if you need further help.

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    MederoA
    Answered on January 04, 2018 at 01:51 PM

    No, it is this form

    https://form.jotform.com/MederoA/call-center-log

    And I have been using a visual report for over a year. Now, no data is showing. I deleted the report and created a new one but go the same result.

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    Adrian
    Answered on January 04, 2018 at 03:09 PM

    This may be because your form has over 40k submissions.

    I will escalate the issue to Level 2 and we will let you know when there is an update.