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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A question is not showing up on my form

    Asked by IMSAadmissions on September 27, 2012 at 12:59 PM

    Hello, 

    A question that I have written into my form is not showing up to the user.  Help!

     

    The question is under the Current Principal or School Counselor heading where it asks for the full name.  

     

    Thanks!

    Page URL:
    http://www.jotform.us/IMSAadmissions/applytoIMSA

    Screenshot
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    JotForm Support

    Answered by Rodjit on September 27, 2012 at 01:14 PM

    Hi,

    I've cloned and checked your form and the heading you've created is using the Free Text HTML field, when I changed it to Heading field, it got fixed so I would suggest to please change the "Free Text HTML" field to "Heading" field.

    Hope this help you solved your problem and please let us know if you have more further questions.

    Thanks

  • Profile Image

    Answered by IMSAadmissions on September 27, 2012 at 01:20 PM

    Hello,

    I tried this and it unfortunately did not resolve the problem.  Any other ideas?

    Thanks!

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    Answered by jeanettebmz on September 27, 2012 at 01:30 PM

    When you say that the question is not showing up into your form. Is this not showing up on the live form? or in the autoresponder? I am asking you this as I see you have a save and continue later form. Headers and HTML text fields are not shown on the Email alerts body

     

     

     

  • Profile Image

    Answered by Katie on September 27, 2012 at 01:32 PM

    It is not showing up on the live form that users fill out.  Thanks!

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    JotForm Support

    Answered by Rodjit on September 27, 2012 at 02:27 PM

    Hi,

    Upon checking your form source codes using Google Chrome inspect element feature, I found out that the field is hidden using some CSS codes.

    See this screenshot: Click here.

    So the solution is remove the CSS codes:

    1. Find li class="form-line" id="id_84" style="display:none; z-index: 0; "

    2. Remove the display:none;

    Hope this helps.

    Thanks

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    JotForm Support

    Answered by EduardoMendez on September 27, 2012 at 02:48 PM

    @IMSAadmissions

    I was looking at your fomr and noticed that you currently have a condition that is hiding the field.

    Also, I notice that you have a couple of conditions that include deleted fields.

    You may want to review the submissions and see if that solves the problem.

    To do this, you need to click on the conditions icon on the top of the page.

    You will see s button on the bottom left of the wizard window labeled "saved conditions".

    Click on this button and review the conditions that you currently have set for the form.

    Let us know if you need further assistance!

  • Profile Image

    Answered by IMSAadmissions on October 01, 2012 at 10:41 AM

    Hi, Rodjiit - 

    I tried this, but I don't have the "display:none;".  When I look at the CSS, I see it as "dispaly:table-cell".  Help!

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    JotForm Support

    Answered by Deygus on October 01, 2012 at 11:16 AM

    @IMSAadmissions

    You can avoid having to look for that in the css since it is related by just removing the field that has been set to hide the form as suggested by Eduardo which is the cause of the problem as it was not setup right in your conditions.