Review and Submit: Hangs

  • Profile Image
    frances_gertsch
    Asked on January 04, 2018 at 03:19 PM

    Hi there, 

    When our clients click the "review and submit" button on our form, it goes blank. They don't get a chance to review and the form is not submitted. It's causing great frustration. 

    https://www.jotform.com/build/73294509203253


    http://www.stewarttravelgroup.ca/individual-booking-form

  • Profile Image
    aubreybourke
    Answered on January 04, 2018 at 06:00 PM

    I see the problem the review and submit screen never appears. It seems to hang at this stage. And the problem affects both your direct link and your embedded form. It also affects the clone that I created for testing.

    Clone:

    1515106554The Easiest Online Form Builde

    Embedded:

    1515106576Booking Form - Chromium_072.pn


    So I have escalated this issue to Level 2 support. They will investigate the problem and post a response on this thread.

  • Profile Image
    asil
    Answered on January 16, 2018 at 07:47 AM

    I have made required changes for review card. The problem should be solved now.