Email Submissions - Duplicate

  • Dana Tasker
    Asked on January 4, 2018 at 5:21 PM

    Every time someone submits a form we receive two of the same e-mails. The email is exactly the same but everyone (Notification to Office Staff, Sent to Member, and Notification to David Kauffman) gets two copies. 

    What could be the issue? and how do we fix this?

    Jotform Thread 1339284 Screenshot
    Page URL: https://form.jotform.com/73236578539166
  • Mike_G JotForm Support
    Replied on January 4, 2018 at 7:33 PM

    I see that you have already opened a separate thread regarding this concern.

    One of my colleagues is already assigned to that thread and to avoid confusion may I suggest that you refer to that thread, please?

    https://www.jotform.com/answers/1339286

    Thank you for understanding.