Dropdown selections are disappearing....

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    guest_22705175702045
    Asked on September 27, 2012 at 01:34 PM

    Hello!

    I have two dropdown questions on my form that contain 3,030 options each.  When I first write the question into the form, all 3,030 options are visible.  I have gone back now and only about 1/2 of those are still there, both on the live form and on the form builder.  Help!

     

    Thanks!

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    jeanettebmz
    Answered on September 27, 2012 at 02:40 PM

    Can you please replace 

    http://form.jotform.us/form/22535171140139

    by

    http://www.jotform.us/form/22535171140139

    And let me know if you are able to see the changes?

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    IMSAadmissions
    Answered on October 01, 2012 at 10:58 AM

    Unfortunately, I cannot see the changes.  

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    moonzkie
    Answered on October 01, 2012 at 11:04 AM

    Hi,

    Can you please try to re-embed your form using an iFrame code? To get your form's iFrame code, please follow the steps below:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    Just let us know if this doesn't work so that we can further assist you.

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    IMSAadmissions
    Answered on October 01, 2012 at 11:06 AM

    Unfortunately, this did not work, either!

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    moonzkie
    Answered on October 01, 2012 at 11:07 AM

    Can you please provide us with the link where you embeded your form for us to investigate what the problem might be. Thank you.

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    IMSAadmissions
    Answered on October 01, 2012 at 11:10 AM

    I have not embedded the form yet as it is not ready to be made public to our users.   Is there another direction that I can point you to?

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    pinoytech
    Answered on October 01, 2012 at 11:22 AM

    Hi,

    May we know the label of your two dropdown field for further assistance?

    Thank you!

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    IMSAadmissions
    Answered on October 01, 2012 at 11:26 AM

    Of course!  One is called "Current School Name" and the other is called "Previous School Name."

     

  • Profile Image
    pinoytech
    Answered on October 01, 2012 at 11:46 AM

    Hi,

    Your form is working fine in my end. I do see the options of your "Current School Name" field as well as "Previous School Name". Please take a look screenshot of your form.

    Current School Name

    Previous School Name

    Can you please delete your browser cache/cookies and do let us know if the said issue still persists.
    Thank you!
  • Profile Image
    IMSAadmissions
    Answered on October 01, 2012 at 12:03 PM

    I have emptied both the cache and the cookies on my browser and am still having the same problem.  Colleagues that I have sent the form to are also having the same problem.

    When you populate the dropdown boxes for both questions, does the school name go through first letter schools beginning with the letter "z"?  The problem I have is that the school names are only populating through schools beginning with the letter "m."

     

    Thanks!

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    NeilVicente
    Answered on October 01, 2012 at 05:55 PM

    @IMSAadmissions

    I am not quite sure what causes the options to be cut off in half, but can you please paste the list on this site, and copy the URL afterwards so we can do further tests?

    Thanks!

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    IMSAadmissions
    Answered on October 02, 2012 at 10:08 AM

    Hello, I just tried to paste it to the site that you gave me, but I got an error message that reads "Your paste cannot be larger than 64kb.  Sorry."

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    EduardoMendez
    Answered on October 02, 2012 at 11:24 AM

    IMSAadmissions

    Would you be able to e-mail us the list to support@jotform.com?

    Please include this link at the top of your e-mail:

    http://www.jotform.com/answers/133931-Dropdown-selections-are-disappearing-#12

    Thanks for your patience!

  • Profile Image
    IMSAadmissions
    Answered on October 02, 2012 at 11:28 AM

    Done, thanks!

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    jonathan
    Answered on October 02, 2012 at 12:28 PM

    Hi,

    I have also checked the content of those 2 dropdown fields in your form.

    The options value on both "current school" and "previous school" dropdown fields appears to be the same.

     

    They also end at letter M (seems there is no more rows onward after line# 1540)

    I also tried pasting more values into the dropdown field to check if it has limitations on the number of entries allowed. I duplicated the value of "current school" options 3x.. the form and the dropdown field still works.

    This is the text content of the duplicated data. (as you can see the line# is @ 6,163 from previous 1540)

     

    (This how it looks in the form)

     

    So far, I could not get yet the max allowed entries for that 2 fields.

    Perhaps the the dropdown selections are not really disappearing. Maybe the 'pasted' data/info are only that many. Please try to check again the form and the value of those fields in question.

    Please inform us if you have more inquiry.

    Thanks.

  • Profile Image
    IMSAadmissions
    Answered on October 02, 2012 at 02:18 PM

    When I created these questions, I pasted a total of 3,030 fields in both drop down boxes and then immediately tested the questions in the preview to make sure all fields were populating.  When I sent this URL to some of my colleagues to also test the form, the form populated only through 1,540 fields (or to "Matoon HS").  I went back to my original form to make sure that I had copied the correct number in the dropdown options and the other half or so of the fields had, in fact, disappeared.  I deleted both questions and went through the same process a second time only to find that the same thing had happened.  So, something is happening so that the other half or so of my fields are disappearing both on the form builder and on the form that users compelte.  I hope this helps.

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    EduardoMendez
    Answered on October 02, 2012 at 03:34 PM

    @IMSAadmissions

    We would like to test this.  Can you please e-mail us the list so that we can clone your form and test it.

    Please include this URL in your e-mail and attache the document with the list:

    http://www.jotform.com/answers/133931-Dropdown-selections-are-disappearing-#16

    You can forward it to: support@jotform.com

    Thank you for your patience!

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    IMSAadmissions
    Answered on October 02, 2012 at 03:35 PM

    Hi, EduardoMendez - I did this at about 10:30 CST this morning.

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    EduardoMendez
    Answered on October 02, 2012 at 03:38 PM

    Thanks for the update.

    I will take a look at it and start testing.

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    EduardoMendez
    Answered on October 02, 2012 at 03:54 PM

    I have tried to reproduce this problem without any success.

    I have created a simplified clone of your form and will continue to test.  let us know if this occurs again.

    Here is the link http://form.jotform.co/form/22685753447868?

    Thank you for your cooperation!