Test of Autoresponder works great but I never get the test of Notification email

  • Profile Image
    dcmga
    Asked on January 04, 2018 at 06:25 PM

    Hello,

    I'm testing the emails that I created for this form:

    https://form.jotform.com/dcmga/veteran-reg-for-2018-intern-classes

    When I test the Autoresponder email, I receive it very quickly, but I never receive the test of

    either notification email. Is it something I've done, or is there a problem?

    Thanks

  • Profile Image
    Jan
    Answered on January 04, 2018 at 08:39 PM

    I checked your form and I can see that there are 2 email notifications and 1 autoresponder. I can also verify that the email alerts are configured correctly. Are you using the "Test Email" button to test the email alerts?

    Please take note that if you use this, the email alerts will only be sent to the account's email address. The best way to test the email recipients is to fill up the form and submit it.

    Hope that helps. Thank you.

  • Profile Image
    dcmga
    Answered on January 05, 2018 at 12:04 AM

    Thank you.  Yes, I was using the Test Email button to test both Autoresponder and Notification and waiting at the account's email address.  The difference in speed threw me, but I did finally receive the Notifications about 3 hours later.  Maybe there was a backup somewhere.

    Yes, I like to test by filling up and submitting the form, but this form requires payment to submit, so I wanted to check the email formatting before spending $$ to do a final test.

    Thank you for your response!


  • Profile Image
    Jan
    Answered on January 05, 2018 at 05:11 AM

    We had an issue yesterday wherein there is a delay in email delivery in Gmail users. However, our developers were able to fix the issue immediately.

    Glad to hear that everything is working fine now. If you need further assistance, please let us know. Thank you for updating us.