Forwarding submission is not working

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    srnrp
    Asked on January 04, 2018 at 06:48 PM

    We used to be able to forward form data to email addresses and just recently this function stopped working, although there is no error message.  Everything works as before, except we don't receive the emails.  It was working fine just a few days ago.  Did something change.  Thanks in advance for your support.

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    John_Benson
    Answered on January 04, 2018 at 08:57 PM

    I checked the email address (kevink@spiritrock.org) and it is not on our bounce list. I also checked the email logs and I can see that emails are being sent properly. Here's a screenshot of the email logs:

    15151171321313z2.png

    Please try checking the email spam folder and if you see JotForm emails, please mark it as not spam.

    If the issue persists, please try contacting your email service provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of JotForm IP Addresses and custom domains on this link:

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know how it goes. Thank you.

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    srnrp
    Answered on January 05, 2018 at 12:36 PM

    Much thanks for looking into this

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    John_Benson
    Answered on January 05, 2018 at 01:43 PM

    You're welcome.

    If the issue still persists, please let us know. Thank you.

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    srnrp
    Answered on January 05, 2018 at 08:43 PM
    Hello:
    The Jotforms submissions are still not working. The message states that it has been submitted successfully, but the recipient has no form. Just the title.
    Please advise.
    Thanks
    Anne roise
    ...
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    ashwin_d
    Answered on January 06, 2018 at 03:25 AM

    I am not sure if I understood your issue correctly. Do you mean to say that when you manually forward submission, the recipient receives email which just shows the title and no body of the email?

    I would suggest you to please share a screenshot of the problem and we will take a look. The following guide should help you how to upload image in forum post:   https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.