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  • Profile Image

    I have made several changes to a form, but they are not appearing on my site

    Asked by eglibrary on September 27, 2012 at 01:53 PM

    When the captcha problem started, I removed the captcha field from my form and replaced it with a Library Card Number field.  Neither of these changes are showing up on my website.  I tried clearing my browser's cache, viewing in a different browser, and viewing on a different computer.  Am I missing something?  Are all updates to forms on hold until the captcha problem is resolved?  Thanks!

    Page URL:
    http://eastgreenbushlibrary.org/contact-form

  • Profile Image

    Answered by AtacanC on September 27, 2012 at 02:44 PM

    We apologize for any inconvenience this may have caused you. I've just visited your website and the changes you made have been successfully reflected to your form. Please check out my screenshot below. 

    Can you please recheck your website and let us know?

    Thanks for your cooperation.

  • Profile Image

    Answered by virtualearth on February 23, 2013 at 06:16 PM

    Hi,

    We have made several changes to a form however none are appearing after saving.

    Form: https://secure.jotform.com/form/12923143863

    Check:  
    DXA - Body Comp Please note this service is only available at City Clinic on Jamison
    DXA - Bone Density Please note this service is only available at City Clinic on Jamison 
    Hemaview -  Please note this service is only available at City Clinic on King

    We have deleted these fields or changed the text. This information should not be showing now.

    We also changed the captcha to reCapthcha - NO
    This didn't work so we deleted and readded as standard Captcha. Still didn't change on the form.

    Cheers

    Brad

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    Answered by pinoytech on February 23, 2013 at 08:02 PM

    Hi Brad,

    Sorry for the inconvenience that may have caused. I've fixed the issue of your form by clearing your form caches on our end and it should be working fine now. Please take a look at this: http://www.screencast.com/t/3996XRwg

    Feel free to contact us again if you need our assistance.

    Have a great day!

  • Profile Image

    Answered by virtualearth on February 23, 2013 at 08:02 PM

    Changes are now appearing.

    Thanks guys, appreciated.

    Cheers

    Brad