Why is my account over quota?

  • huzway
    Asked on January 4, 2018 at 8:37 PM

    Form over quota message. whats that about?



  • Ashwin JotForm Support
    Replied on January 5, 2018 at 1:57 AM

    I did check your account and found that it is over quota as you have received payment submission limit. Please note that free account has only one payment submission limit. Since you have already received 8 payment submission, that is the reason why your account is over quota.

    To enable your form again, you will have to upgrade your account or wait for the first day of next month when the submission counters are reset. 

  • huzway
    Replied on January 5, 2018 at 5:53 PM

    I made a new form without payment option and that is still not working?

  • Support_Management Jotform Support
    Replied on January 5, 2018 at 7:45 PM

    Creating a new form won't reset your payment submission counter. Your options were laid out by Ashwin:

    1. Either you wait for the 1st day of the next month for the monthly payment submission to reset back to 0.

    2. Or upgrade to a higher tier for a higher monthly payment submission limit.