- adambutlerAsked on February 07, 2011 at 10:25 AM
I'm having trouble getting my form to send a notification to email@example.com. For some reason, when I tell it to send a notification to that email, I believe it's reading that email address as firstname.lastname@example.org instead.
Possible reason: I recently tried switching my abutler.net domain over to Google Apps instead of 1&1 (where it's currently hosted). This required changing some DNS/MX Record/Nameserver settings. I think i did something wrong, so I ended up resetting the DNS settings to the original ones.
The weird thing is, this seems to be the only website I can pinpoint that won't send emails to email@example.com. For example, I tried the "Forgot Password" links that send password-reset instructions to your email, on multiple different sites. They all sent emails just fine. JotForm seems to be the only site I can't get emails from.
I'm a web designer and JotForm hosts my main contact form, so this is a problem. I have notifications being sent to a different email address for now (which works). However, is there some way to stop JotForm from reading firstname.lastname@example.org as email@example.com? A cache refresh of some sort?
- adambutlerAnswered on February 07, 2011 at 08:21 PM
This seems to be fixed now. Thanks!
- JotForm FounderaytekinAnswered on February 08, 2011 at 04:36 AM
Yes, DNS change might take upto a day and during this time, some emails might go to your old email server.