Are there mass issues regarding confirmation emails currently?

  • PUREInsurance
    Asked on January 4, 2018 at 9:53 PM

    No one registering via my registration form has received their confirmation emails over the last 24 hours. Is this a bigger issue via JotForm today? Or have I altered a setting on my site?

    Page URL: https://form.jotform.com/PUREInsurance/plf2018
  • Marvih
    Replied on January 5, 2018 at 3:20 AM

    It is because the Change Email Condition recipient field is incorrect.

    On your email field, the field correct unique field name is {email87}

    Are there mass issues regarding confirmation emails currently? Image 10

    While on your Change Email Recipient conditional has {email}

    Are there mass issues regarding confirmation emails currently? Image 21

    Please change it to {email87} and hit SAVE.

  • PUREInsurance
    Replied on January 5, 2018 at 11:15 AM

    Thank you so much! I don't know how that changed!