Account disabled

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    minglam
    Asked on September 27, 2012 at 02:02 PM

    I received the e-mail message this morning at 9am:

    You have currently reached the limits of your account. Your forms are disabled now. 

    But I checked and see I have only used up 8 of 100 submissions. Please check and enable my account again.

    Thanks.

  • Profile Image
    EduardoMendez
    Answered on September 27, 2012 at 02:06 PM

    @minglam

    I noticed that your submission count is 8, however the SSL submission count is 13 (allowed number on a Free account is 10/month).

    Do you have a form that is using SSL submissions? If so, you may like to consider some of our other plans found in this page.

    Please let us know if we can further assist you!

  • Profile Image
    minglam
    Answered on September 27, 2012 at 07:34 PM

    I am not really using the SSL submissions. I just accidentially provide the SSL URL to users and they have used that to submit new entries. Then I recognize I should not be using it so now my users only use the non-SSL one. But now my account is disable so users cannot submit using the non-SSL form which I only used 8 out of 100. Please help to enable my account so my users can continue to use the non-SSL submission. Thanks.

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    jeanettebmz
    Answered on September 27, 2012 at 07:41 PM

    I have reset your SSL submissions counter. Just have in mind that resetting submission counts can be done once in lifetime.

    Cheers!