What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account disabled

    Asked by minglam on September 27, 2012 at 02:02 PM

    I received the e-mail message this morning at 9am:

    You have currently reached the limits of your account. Your forms are disabled now. 

    But I checked and see I have only used up 8 of 100 submissions. Please check and enable my account again.


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    JotForm Support

    Answered by EduardoMendez on September 27, 2012 at 02:06 PM


    I noticed that your submission count is 8, however the SSL submission count is 13 (allowed number on a Free account is 10/month).

    Do you have a form that is using SSL submissions? If so, you may like to consider some of our other plans found in this page.

    Please let us know if we can further assist you!

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    Answered by minglam on September 27, 2012 at 07:34 PM

    I am not really using the SSL submissions. I just accidentially provide the SSL URL to users and they have used that to submit new entries. Then I recognize I should not be using it so now my users only use the non-SSL one. But now my account is disable so users cannot submit using the non-SSL form which I only used 8 out of 100. Please help to enable my account so my users can continue to use the non-SSL submission. Thanks.

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    Answered by jeanettebmz on September 27, 2012 at 07:41 PM

    I have reset your SSL submissions counter. Just have in mind that resetting submission counts can be done once in lifetime.