- mrchocolatestravelAsked on January 05, 2018 at 06:15 AM
I have upgraded to the Bronze plan and branding is still showing on my forms.
I have made sure it is turned off in the settings yet it is still showing.
Will this correct itself?
- JotForm Supportashwin_dAnswered on January 05, 2018 at 08:52 AM
I did check your account and found that you have successfully disabled "JotForm Branding". I also checked all the 4 forms you have in your account and none of them is displaying any JotForm branding. Please check the screenshot below:
It could be a browser cache related issue. I would suggest you to please clear your browser cache and see if that solves your problem. The following guide should help you how to clear browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
- mrchocolatestravelAnswered on January 16, 2018 at 01:01 AM
Thank you. It seems that the feature takes a few hours to activate when you initially upgrade. I did actually clear the browser cache and the branding still showed up until the next day.
- JotForm Supportashwin_dAnswered on January 16, 2018 at 02:27 AM
This is strange. When you upgrade your account and disable JotForm branding, it will remove the branding almost instantly but I am not sure why it was not applied immediately.
But I am glad that now it is not displaying the JotForm branding in your form.