Credit Card for Auto Renewal has changed

  • JeffreySmith
    Asked on January 5, 2018 at 9:39 AM

    The credit card number for our account has changed. The account has been downgraded to a FREE account. I have updated billing info with new card number.

    What do I need to do to restore the account to previous state?

  • JeffreySmith
    Replied on January 5, 2018 at 10:32 AM

    It appears as though after updating info, and then upgrading, the account is restored to previous state.

    This issue is resolved.

  • David JotForm Support
    Replied on January 5, 2018 at 11:32 AM

    I checked your account and it does look like the subscription was updated.  As far as I can tell you should be all set.