Can we remove the "rate limit" from our account or increase the limit?

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    pauljones9005
    Asked on January 05, 2018 at 10:32 AM
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    Nik_C
    Answered on January 05, 2018 at 11:43 AM

    I'm afraid that it cannot be increased since it covers all forms and it is implemented to optimize submissions for all users.

    Let us know if you have any further questions.

    Thank you!

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    pauljones9005
    Answered on January 05, 2018 at 11:46 AM

    Then how are we supposed to use your services?  We have never had this issue before?

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    pauljones9005
    Answered on January 05, 2018 at 11:46 AM

    That is not the issue. We do not send more than 60 in 1 minute. We have been using Jotform for YEARS. We send the same amount out every friday and have never had this issue! I saw on the Forum that another one of your clients is having the same problem

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    Nik_C
    Answered on January 05, 2018 at 12:00 PM

    The rate limit is implemented to prevent abuse and spam with our forms.

    The rate limit is restricted to the single IP address, so if the form(s) are submitted by many people from the same IP address that message shows.

    Could you please let us know what is the main purpose of your forms so we can review some other options?


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    pauljones9005
    Answered on January 05, 2018 at 12:02 PM

    I understand that, but we have never had this issue before.  We are not sending any more than we normally would.


    We are an inbound call center.  These forms are the summaries of the calls that we take.  We are sending them out to respective offices.

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    Nik_C
    Answered on January 05, 2018 at 12:39 PM

    We understand, I forwarded this thread to our backend team for further checking and possible fix.

    We'll inform you further through this thread.

    Thank you!

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    chester7832
    Answered on January 05, 2018 at 12:50 PM

    My company is also experiencing the same issue. Multiple users fill out a form as part of a documentation process flow. Today is the first day we've run into this issue.

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    pauljones9005
    Answered on January 05, 2018 at 01:25 PM

    And also we were told by another support person this morning that they checked our account and WE DID NOT exceed the limit.....we are still waiting for an answer

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    Nik_C
    Answered on January 05, 2018 at 01:49 PM

    We're sorry for this inconvenience, the issue should be resolved, please check and let us know if the issue is resolved on your side.

    Thank you!