account suspended due to requesting credit card information through form

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    blarsen0803 
    Asked on January 05, 2018 at 11:07 AM

    I reset my password and then tried to login and would not allow me to login.  Can you help me login.  Do you have a form for counseling release of information?

    Thanks,

    Brett

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    david
    Answered on January 05, 2018 at 12:29 PM

    We do not allow for the collection of credit card details through forms.  One of your forms requests credit card details and it resulted in the account being suspended by our system.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you would like, we can remove the credit card fields from the form and activate your account.

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    blarsen0803 
    Answered on January 05, 2018 at 12:43 PM
    Yes please remove the credit card field to activate my account.
    Thanks,
    Brett Larsen
    ...
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    david
    Answered on January 05, 2018 at 02:07 PM

    I removed the fields and activated your account.  Your forms should be usable once again.

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    blarsen0803 
    Answered on January 05, 2018 at 02:43 PM
    Thanks
    Brett Larsen, MA, LPCC-S
    ...