Image is not visible on the PDF that is sent from the autoresponder

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    gardentimesheds
    Asked on January 06, 2018 at 10:21 AM

    I have a new image that I have imputed into the form "Loading instructions"  it is not visible on the PDF that is sent to autoresponder.

    https://www.jotform.com/build/61586218860159

    ** Please note, I added this form as a PDF and as an Image to see which would work better.  But the PDF would only print as a seperate pdf.  Not within the Forms PDF that is sent to the autoresponder.  If you can get the pdf to imbed into the one PDF, I do not need the image.

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    Adrian
    Answered on January 06, 2018 at 10:45 AM

    The recipient email in the Autoresponder is set to "Widget Field".

    Please change that to Customers Email or Consultants Email, wherever you want the Autoresponder email to be sent to.

    1515252901adawdawdawda.png

    Also, make sure that PDF Attachment is set to YES in the Advanced Tab of the Autoresponder.

    1515253473lalalalasa.png

    After that, go to the Submissions of your form and click on the Gear icon to the top right.

    Make sure that Show Headers and Texts is checked. This makes sure that the image is displayed (visible) in the PDF.

    1515253239adawdahwgdliagwd;iauwhdawd.png

     

    The PDF that you added using the PDF Embedded Widget can only be sent as a link.

    So I suggest you delete that and leave the IMAGE only.

     

    Here is my DEMO form after making those changes: https://form.jotform.com/80054348056959

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    gardentimesheds
    Answered on January 06, 2018 at 11:25 AM

    how do I get the image to print.  it does not


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    gardentimesheds
    Answered on January 06, 2018 at 11:50 AM

    to get the other image to print, I had to change the script. 

    "Please edit the AutoResponder Email.

    Go to you form SettingsEmails, click the Edit button in the Autoresponder.

    Add a row at the end of your form then edit the source code. (SEE GIF BELOW)

    1514483159uuuu.gif

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    ashwin_d
    Answered on January 06, 2018 at 12:59 PM

    I am not sure if I have understood the issue. Do you mean to say that you have added an image in your form and you want it to be displayed in the submission PDF file?

    Please note that by default header, text and the image fields are not added to submission PDF. If you want these fields to appear in the submission PDF, you need to check the "Show Headers and Texts" option in form's submissions page. You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF

    Hope this helps.

    Do get back to us if you have any questions.

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    gardentimesheds
    Answered on January 06, 2018 at 01:08 PM

    yes.  Right now the image shows up in the form, but it does not show up in the pdf that is emailed.  We did this once before with the other image in the form.  They gave me a link to the image, and then i had to add it manually.  See the above post

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    TREVON
    Answered on January 06, 2018 at 03:19 PM

    By displaying images I assume you mean the two images in the form under Image Elements. Well if this  is the case kindly try what my colleague recommended earlier. Kindly enable headers and text for your form and you will be able to see images in your PDF auto-responder.

    https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF


    Below is image of PDF before I enable headers and text:

    1515269947after image.gif

    Below image of PDF after I enabled headers and text:

    1515269976Before image.gif

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    gardentimesheds
    Answered on January 09, 2018 at 09:20 AM

    You guys are killing me..... look at my form Headers and text IS enabled, and the image is still not displaying.

    Another support rep already helped with this for the previous image, we are now moving backwards and I am losing time.15155075711514483159uuuu.gif

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    ashwin_d
    Answered on January 09, 2018 at 10:01 AM

    Have you customized the submission PDF template? I did test your form and the submission PDF file which I received in autoresponder email did not display the last image of your form. 

    I would suggest you to reset your form's submission PDF template and see if that solves your problem. Please check the screenshot below on how to reset submission PDF:

    1515510055customizePDF.gif


    Hope this helps.

    Do get back to us if the issue persists.

  • Profile Image
    gardentimesheds
    Answered on January 09, 2018 at 10:50 AM

    PLEASE view the image i attached in the previous post.  I already went through all of this.  I had manual input lines of code.

    if I RESET the form, all my work will be lost!!

  • Profile Image
    ashwin_d
    Answered on January 09, 2018 at 11:38 AM

    I suggested you to reset your submission PDF template and not the form. 

    Let me test this issue again and get back to you.

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    gardentimesheds
    Answered on January 09, 2018 at 12:14 PM

    Hello??

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    ashwin_d
    Answered on January 09, 2018 at 12:38 PM

    I did test this issue in detail and the reason why the second image is not being displayed in the submission PDF is because of the submission PDF template issue. 

    I cloned your form in my account and reset the submission PDF template and that seems to have solved this problem. The submission PDF now includes both the images you have added in form. Please test the following form and see if this works as expected:   https://form.jotform.com/80084582786972 

    Feel free to clone this form in your account and review the submission PDF template. The following guide should help you in form cloning:   https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Please check the screenshot below for the submission PDF of my test:  

    1515519442subsPDF.gif


    Please check the screenshot below on how to reset submission PDF template:

    1515510055customizePDF.gif


  • Profile Image
    Adrian
    Answered on January 09, 2018 at 12:47 PM

    My colleague suggested you Reset the PDF Design.

    Follow these steps to Reset the PDF Design:

    1. Go to your form Submissions

    2. 1515519928reset.gif

    3. Click Save after resetting the design


    You can also add the image manually by clicking the Add Field button on the top, but resetting the design and editing it later is a better solution.

    1515520037add image.gif

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    gardentimesheds
    Answered on January 09, 2018 at 01:00 PM

    If I reset the form, do i run the risk of losing all the work, all the pdf formatting?

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    gardentimesheds
    Answered on January 09, 2018 at 01:10 PM
    Adrian
    Answered on December 28, 2017 at 12:50 PM

    Please edit the AutoResponder Email.

    Go to you form SettingsEmails, click the Edit button in the Autoresponder.

    Add a row at the end of your form then edit the source code.


    This is the code that I've added to display the image:

    <img src="https://www.jotform.com/uploads/gardentimesheds/form_files/Sheds.835.jpg"  height="370px" width="650px"/>

    Do the same for the Notification email template.


    Your image should be displayed in the emails.


    This worked with the other image that is in the form.  

    Please just help me duplicate these steps.  Ask Adrian

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    TREVON
    Answered on January 09, 2018 at 02:18 PM

    I have followed the procedure you shared and I noted it could send email with the image attached but the image was not displayed in PDF as shown below.

    1515523490Email edit source.gif

    Below is the PDf Document with the image code inserted as per the instructions you shared. The image is still not being displayed in the PF document.

    1515525172Pdf email.gif

    On the same form I reset the PDF Design(Kindly note you are only resetting the design not the form) as earlier shown by my colleagues and submitting the form below is the auto-respond PDF document I received. It has the images in the PDF document.

    1515525339Pdf email images.gif

    Based on the above I would strongly recommend you reset the PDF and work on the PDF editor in displaying images in the PDF Auto-responder attachment.


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    gardentimesheds
    Answered on January 09, 2018 at 02:18 PM

    This is where the file needs to be changed.  in the source code for the pdf.  You can see, that when you view the source code the image is not there.

    https://www.jotform.com/build/61586218860159/settings/emails


    The last time, I had to input this code into a specific areal 

    "<img src="https://www.jotform.com/uploads/gardentimesheds/form_files/Sheds.835.jpg"  height="370px" width="650px"/>"

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    gardentimesheds
    Answered on January 09, 2018 at 02:21 PM

    If I reset the PDF, it says it will delete my work

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    gardentimesheds
    Answered on January 09, 2018 at 02:23 PM

    1515525828Snip2.JPG

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    TREVON
    Answered on January 09, 2018 at 02:45 PM

    The notification says you when you reset the PDF design it will delete the earlier PDF design made not the files in your form. It will only reset how the PF design is to the default design.

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    gardentimesheds
    Answered on January 09, 2018 at 03:14 PM

    it reset the format of my PDF

    But the image is there

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    Adrian
    Answered on January 09, 2018 at 04:22 PM

    I see that you have managed to make the image appear in the PDF that is sent to the email.

    The image is also visible in the Autoresponder email now.


    Let us know if you have further questions.

  • Profile Image
    gardentimesheds
    Answered on January 10, 2018 at 09:37 AM

    How can I make the image larger in the pdf?

    It is about 1/3 the size of paper it is printed on

  • Profile Image
    ashwin_d
    Answered on January 10, 2018 at 10:54 AM

    What is the actual size of the image. 

    You can edit the submission PDF template and change the height/width of the placeholder by dragging it but it will not increase the size beyond the actual size of the image. Please check the screenshot below:

    1515599660editSubsPDF.gif


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    gardentimesheds
    Answered on January 10, 2018 at 12:05 PM

    THE IMAGE WAS THE SIZE OF A FULL PAGE. 

    BUT IT IS NOT ANYMORE.  IT IS MUCH SMALLER  eVEN AFTER DOING WHAT YOU JUST INSTRCUCTED ME TO DO


  • Profile Image
    Adrian
    Answered on January 10, 2018 at 12:51 PM

    The image that I receive in the PDF attachment is full size.

    See the cast below:

    1515606637tsts.gif


    If you have further questions, please create a new thread.

    Thank you.

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    gardentimesheds
    Answered on January 10, 2018 at 12:57 PM

    yes it is now, but now there is an extra page printing

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    Adrian
    Answered on January 10, 2018 at 02:07 PM

    I just made another test submission and I do not see an extra page, nor did I see before.

    1515611220noooooooooo.gif


    Please try again and let us know if there is an issue.