Why I'm seeing the error message on submitting?

  • guavatone
    Asked on January 6, 2018 at 1:38 PM
  • Nik_C
    Replied on January 6, 2018 at 3:33 PM

    I checked your form and this is the error I saw on submitting:1515270588Screen Shot 2018 01 06 at 9 Screenshot 10

    And after checking your form I saw that your PayPal integration is not set:

    1515270659Screen Shot 2018 01 06 at 9 Screenshot 21

    So please insert a valid PayPal account email.

    This guide might help: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-

    Let us know how it worked.

    Thank you!

  • guavatone
    Replied on January 8, 2018 at 3:26 AM
    Thanks a lot. Ive tried 2 PayPal emails and still get the message. I dont need PayPal integration as of now. Just regular email.
    Charles
    ...
  • guavatone
    Replied on January 8, 2018 at 3:26 AM
    Ok I see whats happening. I guess the items for sale are a part of a PayPal element.
    For now I just want to receive order requests so I can invoice though PayPal manually until future PayPal integration is set up.
    Do I need to delet the product selection and just creat a simple request or survey?
    Charles
    ...
  • guavatone
    Replied on January 8, 2018 at 3:26 AM
    I think I had it right for a minute by turning “authorization only” on but I am still being sent to PayPal after hitting submit.
    -Charlie
    ...
  • Nik_C
    Replied on January 8, 2018 at 5:02 AM

    You can do that, just use Purchase order integration instead of PayPal, here is how:

    1515405369screencast Screenshot 10

    Since purchase order integration is not processing payments you can use it in the way you described.

    Also, you can simply remove the existing integration and add Purchase order, the products you created prior will remain.

    This guide will help you as well: https://www.jotform.com/help/460-How-to-Create-Payment-Form-with-Purchase-Order

    Hope it helps.

    Thank you!

  • guavatone
    Replied on January 8, 2018 at 5:24 PM

    You Rock! Thanks Soo so much