How can I send emails to the email field?

  • Profile Image
    mguzmandofic
    Asked on January 06, 2018 at 03:19 PM

    Hi.

    I want to use a "form field", {email}, in the "recipient email".

    Appears a note that says "use autoresponder email".

    How can I use autoresponder email?

    Pleas see the attachmen image 

    I wait your answer.

    thanks a lot

    Mauricio Guzmán

  • Profile Image
    mguzmandofic
    Answered on January 06, 2018 at 04:11 PM

    ¡Hi!

    I used the link 

    https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    I followed the steps but it didn't work: the recipient email didn´t receive the responder email.

    I built the form  https://form.jotform.com/80055297370962

    I wait your answer

    Thanks a lot

    Mauricio Guzmán

  • Profile Image
    Kevin_G
    Answered on January 06, 2018 at 06:29 PM

    The email notification will not allow you to use the email field name, it will only allow you to enter the email address where you want to send the emails. 

    Now, I have checked your email auto-responder and I can see you have not selected any email field: 

    15152811531.png

    Please select an email field and test your form. I would recommend you check your spam/junk folder since emails may have ended up there, you may also check your email history on your account to confirm if emails are sending or not, this guide will help you: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I hope this helps. 

  • Profile Image
    mguzmandofic
    Answered on January 08, 2018 at 05:21 PM

    Hi Kevin G

    Thanks for your answer.

    I saw the link https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    but in my account doesn´t appear the option "email", please see the attached image,

    because it, I can´t check the history of the emails.

    How can I see that history of the emails?

    Thanks a lot

    Mauricio Guzmán 

    1515450018history.jpg


  • Profile Image
    Kevin_G
    Answered on January 08, 2018 at 06:29 PM

    Since your last reply is related to a different issue, I've moved it to another thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1342719