Some forms have large amounts of text. On an iphone, the user sees only about a third of the text

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    southcoastfred
    Asked on January 06, 2018 at 07:52 PM

     

    [Continuing] Some forms have large amounts of text. On an iphone, the user sees only about a third of the text and the rest is truncated. How do I
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    liyam
    Answered on January 07, 2018 at 02:53 AM

    Text boxes are designed to show certain limited views of what is entered in the field. These are really not truncated, but the entered values are simply moved to give way for the value to be entered on the input box where a cursor has set its focus. A user can drag left or right to highlight the text that are not viewable. 

    It also appears that you are trying to provide more details over your concern, can you please provide us more information on this link: https://www.jotform.com/answers/1341095

    We will look forward to your response.

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    southcoastfred
    Answered on January 07, 2018 at 09:00 AM

    On the iphone dragging the screen left only exposes a blank area.  I do not get a scroll bar on the iphone.

    The screenshot below is from a PC.  The iphone does better than that with the input boxes, but the truncation of the large text boxes is similar.

    Charlie

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    TREVON
    Answered on January 07, 2018 at 11:36 AM

    Seems from your last response uploading the image to the forum was not successful as I can not see screenshot you uploaded.

    On the issue of truncation I have tested one of your form and displays properly on Iphone.

    1515343014iphone test.gif

    Would you kindly confirm which form specifically has this issue by sharing the form ID, then also which model of Iphone you are using and lastly if possible share the screenshot of how it displays on your phone.

    Below is how you can upload images to support forum.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

     

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    southcoastfred
    Answered on January 07, 2018 at 12:14 PM
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    Marvih
    Answered on January 07, 2018 at 02:23 PM

    This is what I see on the embedded form using a iPhone 6 emulator.

    1515352615344.png

    Could you please try embedding your form using iFrame embed code ?

    I also see that the last time your form was updated was on May, 2017. Can you please try updating your form, such as adding a letter on a Field name then remove it again.

    You can also use the code below

    <iframe

          id="JotFormIFrame-71124181116141"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/71124181116141"

          frameborder="0"

          style="width: 1px;

          min-width: 100%;

          height:539px;

          border:none;"

          scrolling="no">

        </iframe>