Product Photo disappears after adding a quantity option

  • feisty1112
    Asked on January 7, 2018 at 12:22 AM

    Hello,

    Whenever I add the quantity option after I load an image for my product, the image disappears, and I have to add it all over again.

  • Elton Support Team Lead
    Replied on January 7, 2018 at 4:50 AM

    I could not reproduce the problem. Adding quantities did not remove the product image.

    Product Photo disappears after adding a quantity option Image 1 Screenshot 20

    Can you please try it again? If the problem persists, please let us know the exact steps so we can further check it here.

    By the way, please wait until the image thumbnail appears after uploading the image before adding quantity options.

  • feisty1112
    Replied on January 14, 2018 at 10:57 PM

    You can see it here:

    https://1drv.ms/v/s!Ap2NprdpaEc3uzZgqKVXvT_C9Ixq

  • Ashwin JotForm Support
    Replied on January 15, 2018 at 6:08 AM

    Is the issue related to form "FEISTY KIDS COOK!"?

    Have you solved this problem already?

    I did check your form "FEISTY KIDS COOK!" and did not find any issue with that. It seems to display the product image along with the quantity dropdown correctly without any problem. Please check the screenshot below:

    1516014355prodImage Screenshot 10

    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.