Product Photo disappears after adding a quantity option

  • Profile Image
    feisty1112
    Asked on January 07, 2018 at 12:22 AM

    Hello,

    Whenever I add the quantity option after I load an image for my product, the image disappears, and I have to add it all over again.

  • Profile Image
    EltonCris
    Answered on January 07, 2018 at 04:50 AM

    I could not reproduce the problem. Adding quantities did not remove the product image.

    Can you please try it again? If the problem persists, please let us know the exact steps so we can further check it here.

    By the way, please wait until the image thumbnail appears after uploading the image before adding quantity options.

  • Profile Image
    feisty1112
    Answered on January 14, 2018 at 10:57 PM

    You can see it here:

    https://1drv.ms/v/s!Ap2NprdpaEc3uzZgqKVXvT_C9Ixq

  • Profile Image
    ashwin_d
    Answered on January 15, 2018 at 06:08 AM

    Is the issue related to form "FEISTY KIDS COOK!"?

    Have you solved this problem already?

    I did check your form "FEISTY KIDS COOK!" and did not find any issue with that. It seems to display the product image along with the quantity dropdown correctly without any problem. Please check the screenshot below:

    1516014355prodImage.gif

    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.