NOT receiving contact form submissions

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    mssmneur0
    Asked on January 07, 2018 at 06:43 AM

    I am not receiving submissions from my contact form? Can you help?

    http://neuroscience.mssm.edu/diversityinneuroscience/contact_feedback.html

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    ashwin_d
    Answered on January 07, 2018 at 08:41 AM

    I did check your form's notification email alert and did not find any issue with that. You have added condition in form to check if the "Message" field is filled, then send submission emails to danny.roldan@mssm.edu

    I checked our email logs and found that the submission emails are being sent successfully. Please check the logs below:

    [2018-01-07 08:34:13] Submission #3911412532734445455 Form #73094351057960 SENT to danny.roldan@mssm.edu from noreply@jotform.com, via SENDMAIL 

    [2018-01-07 06:38:13] Submission #3911342935618597237 Form #73094351057960 SENT to danny.roldan@mssm.edu from noreply@jotform.com, via SENDMAIL 

    [2018-01-07 06:35:02] Submission #3911341025611589578 Form #73094351057960 SENT to danny.roldan@mssm.edu from noreply@jotform.com, via SENDMAIL 

    [2018-01-07 06:34:30] Submission #3911340705619634298 Form #73094351057960 SENT to danny.roldan@mssm.edu from noreply@jotform.com, via SENDMAIL 

    [2018-01-07 06:20:41] Submission #3911332415618127633 Form #73094351057960 SENT to danny.roldan@mssm.edu from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already/ Please check your SPAM folder and see if the emails ended up there. You may also like to speak to your email service provider and ask them to whitelist our IP address to ensure delivery of emails. The following guide should help you how to grab the list of IP address:   https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains 

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form   

    We will wait for your response.