Sub-user account: Shared forms & folder is not being displayed in my account.

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    Asked on January 07, 2018 at 08:48 AM

    Hi.. I am a subaccount of another account at our business. How come i don't see all of his forms? On his his account he has a folder labeled EVAC5700 but when I login I don't see this folder? How can he share this folder with me?

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    Answered on January 07, 2018 at 10:16 AM

    I did check your account and I was able to see the shared folder "EVAC5700" which displays all shared forms. Please check the screenshot below:


    I would suggest you to please sign out from your account and then sign in again. If the issue persists, I would suggest you to please clear your browser cache and then sign in again to your JotForm account. The following guide should help you how to clear browser cache:'s-Cache