My account was auto suspended

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    Asked on January 07, 2018 at 08:12 PM

    I added a template from your list - and my account was auto suspended.  I didn't get a chance to edit it or to enable encryption on the form.

    Can you enable encryption on the form and reenable my account?

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    Answered on January 08, 2018 at 02:54 AM

    Your account (minnievera) is currently suspended. The form (Rental Application w/Background Information) was found on your account suspicious of phishing activity because it is collecting Social Security Numbers (SSNs) and Driver's License information.


    Please be aware that online form builders, including JotForm, are being used for identity theft in the past. We go to great lengths to prevent this. That is why SSNs are considered as a Phishing activity as stated in our Terms of Use.

    This is a friendly reminder of best practices while using our platform. In no way, we want to interfere with your business. 

    I have deleted the guilty fields so that I can reactivate your account. If you really need to collect this information from the user, then you need to add the following to the form:

    1. An agreement stating the usage of sensitive information. You can use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.

    Hope that helps. If you have any questions, let us know. Thank you.