form over quota, unable to access forgotten password

  • Profile Image
    guest_22709192897063
    Asked on September 27, 2012 at 11:59 PM

    Hi there,

    I recently got an email saying my jot form account was over quota. I went to the jot form page to look/upgrade but had forgotten my password. When I requested to reset it I never received the reset email and so now I cannot access  my account at all. Can you please help me get it back up and running? If I have to upgrade that's fine.

     

    Thanks,

    Clare

     

    admin@lightleaksphoto.com

  • Profile Image
    jonathan
    Answered on September 28, 2012 at 12:30 AM

    Hi Clare,

    You can use the "Forgot Password" button in www.jotform.com to reset your password.

     

    Provide the same email address you just mentioned, and it should send there a reset instruction.

    Yes, your current free account is on 'overlimit' status already due to exceeds in uploads limit.

    Once you are able to login, you can upgrade using this link

    Premium: http://www.jotform.net/upgrade
    Professional: http://www.jotform.net/upgrade_professional

    Hope this help. Please inform us if you need further assistance.

    Thanks.