What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form over quota, unable to access forgotten password

    Asked by guest_22709192897063 on September 27, 2012 at 11:59 PM

    Hi there,

    I recently got an email saying my jot form account was over quota. I went to the jot form page to look/upgrade but had forgotten my password. When I requested to reset it I never received the reset email and so now I cannot access  my account at all. Can you please help me get it back up and running? If I have to upgrade that's fine.

     

    Thanks,

    Clare

     

    admin@lightleaksphoto.com

  • Profile Image
    JotForm Support

    Answered by jonathan on September 28, 2012 at 12:30 AM

    Hi Clare,

    You can use the "Forgot Password" button in www.jotform.com to reset your password.

     

    Provide the same email address you just mentioned, and it should send there a reset instruction.

    Yes, your current free account is on 'overlimit' status already due to exceeds in uploads limit.

    Once you are able to login, you can upgrade using this link

    Premium: http://www.jotform.net/upgrade
    Professional: http://www.jotform.net/upgrade_professional

    Hope this help. Please inform us if you need further assistance.

    Thanks.