I can not login my account as it is suspended.

  • cjohncieb@gmail.com
    Asked on January 7, 2018 at 10:17 PM

    I am attempting to login but keep receiving a message stating my login has been suspended.  Please advise, why?

    Thank you, 

    Johncie Butler

    Jotform Thread 1341554 Screenshot
    Page URL: https://www.jotform.com/help/8-Terms-of-Use
  • york
    Replied on January 8, 2018 at 3:55 AM

    Apparently, your form with the ID 73620811184149 violated our terms of use by directly requesting credit card details as form fields from users as you can see from the screenshot:

    1515401031Screen Shot 2018 01 08 at 11 Screenshot 10

    You can only get payments using our payment integration tools, for more information please follow the link: Mastering Payment Form Integrations with JotForm

    If you do not want to get payments right away or if you only want to require users for payment authorization you can use our payment authorization feature. You can follow the link for more information: How to Enable Payment Authorization

    I removed the suspicious fields and activated your account.