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  • Profile Image

    Excel export doesn't work anymore

    Asked by eiermann on September 28, 2012 at 12:32 AM

    Hi there. 

    Since a few days I can't export my submissions to excel or CSV anymore.

     

    After downloading the file Excel says "Excel does not recognize this file format"

     

    When I still try to open it the excel sheet looks like this:

     

    Same for .csv.

     

    Any ideas?

    This is the link to the submissions: http://www.jotform.me/submissions/21352317706953?

     

    Thanks for your help

  • Profile Image

    Answered by jeanettebmz on September 28, 2012 at 01:01 AM

    This is an issue that have been already addressed to our developers. We hope to have this issue resolved as soon as possible

    We appreciate your patience on this

  • Profile Image

    Answered by moonzkie on September 28, 2012 at 09:40 AM

    We are very sorry about this. The excel problem is now fixed.