Excel does not recognize this file format

  • Profile Image
    miskiswap
    Asked on September 28, 2012 at 02:35 AM

    I am trying to integrate to an Excel file from my form.  When I go to open up the file, I get the "Excel does not recognize this file format."

    When I open up the file, there is just a bunch of letters, symbols and numbers.

     

    can you help?

  • Profile Image
    moonzkie
    Answered on September 28, 2012 at 02:51 AM

    Hi,

     

    We are sorry for the inconveniences caused.

    We have a little problem with the Excel reports generated from Submissions page, that problem has already been escalated to our Development Team and will be fixed in the nearest time.

    In the meantime, please try to use your Separate Excel Reports. These reports are supposed to work fine.

    Thank you for using our services.

     

  • Profile Image
    miskiswap
    Answered on September 28, 2012 at 05:40 PM

    Excel is now working.  Thank you!  I love this forum.  

    Now I have another question, when I submit the form, will it update the excel file automatically like google docs (drive) does?

     

  • Profile Image
    Deygus
    Answered on September 28, 2012 at 05:54 PM

    That is great to hear and thank you for supporting JotForm. 

    To answer your question - 

    Now I have another question, when I submit the form, will it update the excel file automatically like google docs (drive) does?

    The answer to this is ' Yes ' as long as it is integrated with your form depending on which forms you have setup with this, your google docs spreadsheet (excel file) will automatically recieve and update the list via from submissions that were sent to you. See Google Docs Integration and Google Drive Integration.

    I hope this helps and if you have any other questions or need further assistance don't hesitate to contact us, we're only a few clicks away!