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    Zoho CRM integration - how to avoid lead data being over written?

    Asked by vmgbpo on September 28, 2012 at 02:52 AM

    Is there a way to set up the Zoho integration so that if the same customer fills up the form multiple times multiple leads are created in the CRM . Currently the way this integration works is if the same customer fills up the form multiple times with some new data (but with the same email address) the previous lead data in the CRM is over written with the new form values.  Ihave a requirement where I need to have multiple leads created in the same CRM for the same customer. Is there some way to make this work? Thanks

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    JotForm Support

    Answered by liyam on September 28, 2012 at 06:36 AM

    Hello.  By default, Zoho checks duplicate leads being sent to their system via JotForm so there is no option available for this.  But, let me forward this matter to the development team and see if there is a possibility to not overwrite submissions with duplicate email addresses.

    We'll let you know as soon as possible.

    Thank you for your patience.

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    Answered by emrew86 on October 23, 2012 at 09:50 AM

    Feature has been added...