Please downgrade our account to the free/starter plan

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    Asked on January 08, 2018 at 08:46 AM

    We are not using our jotform account as much and need to downgrade. I thought I had successfully done this but the credit card on file was charged.

    Please downgrade account to "starter".

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    Answered on January 08, 2018 at 10:38 AM

    Your last payment is on December 6, 2017. Our system tried charging you for this month, but it failed causing it to put your account in downgrade status. Anyhow, I've completely canceled the subscription on our end. You are now on the free/starter plan.