Why are my hidden fields not hidden?

  • Profile Image
    authoraccelerator
    Asked on January 08, 2018 at 10:34 AM

    We decided after launching a form that we didn't need to collect two bits of data.  We hid those fields on the form, but they are still appearing.  Why is this happening?

     

    1515425607Screen Shot 2018-01-08 at 9.31

    1515425619Screen Shot 2018-01-08 at 9.31

    Live form:

    1515425651Screen Shot 2018-01-08 at 9.32

  • Profile Image
    BJoanna
    Answered on January 08, 2018 at 11:27 AM

    The fields are shown on your live form because of the Show/Hide condition that you set. 

    1515428776hide.JPG

    According to your condition mentioned fields will be hidden only when What is the genre of your book? is equal to Memoir or Nonfiction. 

    Also please note that the conditional logic will overrule the Hide field option. 

    To resolve this issue remove those fields from the mentioned condition. I removed them from the condition in my cloned form. Here is my form: https://form.jotform.com/80074823244958 

    Feel free to test it and clone it

    Hope this helps to solve the issue.