Not Receiving All Notifications

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    i969e7
    Asked on January 08, 2018 at 12:08 PM

    Hello.

    Every month, I have to contact your support team with this issue. We have not messed with or changed anything in the system or on the forms in over 5 months.

    The issue: We receive some notifications and but not all all of them. The only way we know if a form was filled out is by having to log into JotForm.com website directly and this is getting FRUSTRATING! 

    What is the issue? No, emails are NOT going into our spam folder.

  • Profile Image
    John_Benson
    Answered on January 08, 2018 at 01:02 PM

    I checked your account email history logs and I did not see any emails landed on our bounce list or failed to send. To view your email history logs, please open this guide.

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    Please contact your email service provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of JotForm IP Addresses and custom domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    If the issue still persists, please try using your own SMTP Settings as a Sender Email. Here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Try it and if you still need assistance, let us know. Thank you.