Why is my account suspended?

  • Profile Image
    losbrunos 
    Asked on January 08, 2018 at 02:51 PM

    Hi! 

    I'm having problems with my login. Why is that? 

    Please help me,

    Thanks! 

  • Profile Image
    BDAVID
    Answered on January 08, 2018 at 04:03 PM

    Your account has been suspended due to violation of terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    1515445381fields.png

    Asking for credit card information is not allowed. If you want your account to be reactivated, we will need to delete those fields first.

  • Profile Image
    Donna Chatron 
    Answered on January 08, 2018 at 04:58 PM

    Bdavid, can you please email me. I am having the same problem. Did not know I could not collect my client's cc info. I am a travel agent and at least need my client information form reactivated. Thank you.....
  • Profile Image
    John_Benson
    Answered on January 08, 2018 at 07:13 PM

    To avoid confusion and to better assist you, I have moved your issue to a new thread. Please wait for our reply on this link: https://www.jotform.com/answers/1342755

    Thank you.